Customer information

Shipping Policy

This policy explains where Grynora delivers, the delivery service we use, applicable costs and estimated delivery times.

Delivery area United Kingdom only

Delivery cost Free on every order

Delivery service Royal Mail Tracked 24

Total estimated time 2–4 working days

Delivery destinations

Grynora currently accepts and delivers orders within the United Kingdom only. We do not currently offer international delivery.

The customer must provide a complete and accurate UK delivery address during checkout. Orders cannot be delivered to an address outside our available checkout area.

Delivery cost

Standard tracked delivery is completely free on every Grynora order. There is no minimum order value and no delivery surcharge is added at checkout.

Order processing

Orders are normally prepared and handed to Royal Mail within 1–2 working days after the order is successfully placed and payment is confirmed.

Working days are Monday to Friday, excluding UK bank holidays. Orders placed during weekends or bank holidays begin processing on the following working day.

Delivery service and estimated time

Orders are sent using Royal Mail Tracked 24. Once dispatched, delivery is normally estimated to take 1–2 working days.

Order handling: 1–2 working days
Estimated transit: 1–2 working days
Total estimated delivery: 2–4 working days

Royal Mail Tracked 24 aims to deliver on the next working day after dispatch, but it is not a guaranteed next-day service. Weather, service disruption, bank holidays and certain destinations may cause additional delays.

Tracking information

When the order has been dispatched, tracking information will be sent to the email address provided during checkout. Tracking activity may take some time to appear after Royal Mail receives the parcel.

Address changes and errors

Please check the delivery address carefully before placing an order. If an address needs to be corrected, contact us as soon as possible through our Contact Us page.

We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

Delayed or missing parcels

If an order has not arrived within the estimated period, check the Royal Mail tracking information first. If further assistance is required, contact us with the order number and delivery postcode.

Grynora remains responsible for the parcel until it is delivered to the customer or a person nominated by the customer. We will investigate genuinely lost or undelivered orders with Royal Mail and provide an appropriate resolution.

Damaged parcels or incorrect items

If an order arrives damaged or contains the wrong item, contact us promptly with the order number, a description of the issue and clear photographs where appropriate. We will provide instructions and arrange a suitable resolution.

Contact us

Questions about delivery can be submitted through our Contact Us page.

Grynora
95 Seagrim Road
Bournemouth, BH8 0BD
United Kingdom

Policy information

Last updated: 10 August 2026