Returns & Refunds

30-day return period

Grynora accepts eligible returns requested within 30 calendar days after the order is delivered.

To start a return, contact us through our Contact Us page and provide your name, order number, the item being returned and the reason for the return.

This voluntary 30-day policy does not limit any statutory rights available under UK consumer law.

Return eligibility

For a change-of-mind return, the item should be:

• Returned within the stated 30-day period
• Unused, unworn and unwashed
• Free from pet hair, marks, odours or other signs of use
• Returned with its original packaging where reasonably possible
• Packaged securely to prevent damage during return delivery

Customers may inspect an item as they reasonably would in a physical shop. If handling beyond this causes a reduction in value, we may make a lawful deduction from the refund.

Change-of-mind return costs

Customers are responsible for the cost of returning an unwanted or change-of-mind item. Grynora does not provide a prepaid label for change-of-mind returns.

We recommend using a tracked postal service and retaining proof of postage until the return and refund have been completed. Grynora cannot reimburse postage purchased independently for a change-of-mind return.

Damaged, defective or incorrect items

If an item arrives damaged, defective, materially different from its description or is not the item ordered, contact us promptly before sending it back.

Include the order number, a description of the problem and clear photographs where appropriate. After reviewing the issue, Grynora will provide return instructions and cover reasonable return postage, normally by supplying a prepaid return label.

How to return an item

1. Contact Grynora through the Contact Us page.
2. Provide your order number and return reason.
3. Wait for return instructions where assistance is required.
4. Package the product securely.
5. Post the parcel to the return address below.
6. Keep your proof of postage until the refund is completed.

Please include your order number inside the parcel so the return can be identified.

Return inspection

We will inspect the returned item after it arrives. We will then notify you whether the return has been approved or whether additional information is required.

A return may be refused, or a lawful deduction may be applied, if the product has been used, washed, damaged after delivery or handled beyond what is reasonably necessary to inspect it. This does not affect rights relating to faulty or misdescribed goods.

Refunds

Approved refunds are issued to the original PayPal payment method within 10 working days after the returned item is received and inspected.

We do not charge a restocking fee. Your bank or payment provider may require additional time to display the refund after it has been issued.

Because standard delivery is free, there is no original standard delivery charge to deduct from the refund.

Exchanges

We do not currently process direct exchanges. To choose another design, return the eligible item for a refund and place a new order separately.

Order cancellations

If you wish to cancel an order before dispatch, contact us as soon as possible. We will try to stop processing, but cancellation before dispatch cannot be guaranteed once preparation has begun.

If the order has already been dispatched, it can be returned after delivery under this policy and applicable UK cancellation rights.

Contact us

To request a return or ask a question, use our Contact Us page.

Policy information

Last updated: 10 August 2026